Legal Center
Transparency and trust are fundamental to our relationship with you. Find all legal documents, policies, and compliance information here.
Privacy Policy
How we collect, use, and protect your data
Terms of Service
Rules and guidelines for using our services
Cookie Policy
Information about cookies and tracking
Compliance
Regulatory compliance and certifications
Compliance Status
Data Protection
Your privacy and data security are our top priorities
Transparency
Clear and honest communication about our practices
Global Standards
Compliance with international regulations and best practices
Legal Questions?
If you have questions about our legal policies or need clarification, our legal team is here to help.
Privacy Policy
Effective Date: September 1, 2025 | Last Updated: September 1, 2025
At Oracle Brain Pvt. Ltd., we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered services and solutions.
Important Notice
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
Personal Information
- Name and contact details
- Professional information
- Account credentials
- Communication preferences
Usage Data
- Service interaction logs
- Feature usage patterns
- Performance metrics
- Error reports
Technical Data
- IP addresses
- Browser information
- Device identifiers
- Location data (if permitted)
Collection Methods
Directly from You
- • Account registration
- • Contact forms and inquiries
- • Service requests
- • Feedback and surveys
Automatically
- • Website and app usage
- • Cookies and tracking technologies
- • Log files and analytics
- • Device and browser information
2. How We Use Your Information
Service Delivery
Providing and maintaining our AI solutions
Communication
Responding to inquiries and providing support
Improvement
Enhancing our services and developing new features
Security
Protecting against fraud and unauthorized access
Legal Compliance
Meeting regulatory and legal obligations
Legal Basis for Processing (GDPR)
3. Information Sharing and Disclosure
We may share your information with:
Service Providers
- • Cloud hosting and infrastructure
- • Payment processing services
- • Analytics and monitoring tools
- • Customer support platforms
Legal Requirements
- • Law enforcement agencies
- • Regulatory authorities
- • Court orders and subpoenas
- • Legal compliance obligations
We DO NOT:
- • Sell your personal data to third parties
- • Share data with advertisers for targeting
- • Use your data to train public AI models
- • Transfer data without appropriate safeguards
4. Your Privacy Rights
AAccess
Request a copy of your personal data
RRectification
Correct inaccurate or incomplete data
EErasure
Request deletion of your personal data
PPortability
Receive your data in a structured format
OObjection
Object to certain processing activities
RRestriction
Limit how we process your data
Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days as required by applicable law.
5. Data Security and Retention
Security Measures
- • End-to-end encryption for data in transit
- • AES-256 encryption for data at rest
- • Multi-factor authentication
- • Regular security audits and assessments
- • Employee background checks and training
- • Incident response and breach notification procedures
Data Retention
6. Contact Us
Privacy Officer
Mailing Address
Data Protection Office
[Complete Address]
[City, State, ZIP Code]
India
This privacy policy may be updated from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Terms of Service
Effective Date: September 1, 2025 | Last Updated: September 1, 2025
These Terms of Service ("Terms") govern your use of Oracle Brain Pvt. Ltd.'s services, including our website, AI solutions, consulting services, and related offerings. By accessing or using our services, you agree to be bound by these Terms.
Agreement to Terms
By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.
1. Description of Services
AI Consulting
Strategic advisory and implementation services
Custom Solutions
Tailored AI applications and platforms
Training & Support
Educational programs and technical assistance
Service Availability
Standard Hours
- • Sunday - Friday: 9:00 AM - 6:00 PM IST
- • Saturday: 10:00 AM - 4:00 PM IST
- • Sunday: Emergency support only
- • National holidays: Limited availability
Platform Access
- • 99.9% uptime target for core services
- • Scheduled maintenance windows
- • Real-time status monitoring
- • Incident notification system
2. User Accounts and Responsibilities
Account Security
Maintain confidentiality of login credentials and notify us of any security breaches
Accurate Information
Provide truthful and current information in all interactions and registrations
Compliance
Follow all applicable laws, regulations, and our acceptable use policies
Responsible Use
Use our services in a manner that does not interfere with others or our operations
Account Registration Requirements
Eligibility
- • Must be 18 years or older
- • Legal capacity to enter contracts
- • Valid business or professional purpose
- • Compliance with local laws
Account Information
- • Accurate and complete details
- • Regular updates as needed
- • Verification may be required
- • One account per person/organization
3. Prohibited Activities
You agree not to engage in any of the following prohibited activities:
Enforcement
Violation of these prohibited activities may result in immediate termination of your account, legal action, and reporting to appropriate authorities. We reserve the right to investigate suspected violations and cooperate with law enforcement agencies.
4. Intellectual Property Rights
Our Rights
- • All content, software, and technology remain our property
- • Trademarks, logos, and brand names are protected
- • Proprietary algorithms and methodologies
- • Documentation and training materials
- • Service improvements and derivatives
Your Rights
- • Limited license to use our services
- • Ownership of your input data and content
- • Right to receive deliverables as specified
- • Access to documentation and support materials
- • Confidentiality of your proprietary information
License Grant
We grant you a limited, non-exclusive, non-transferable, revocable license to use our services in accordance with these Terms. This license automatically terminates if you violate any provision of these Terms.
5. Payment Terms and Billing
Payment Schedule
Payment Methods
- • Bank transfer (preferred for large amounts)
- • Credit/debit cards (Visa, MasterCard, Amex)
- • Digital wallets and UPI
- • Corporate purchase orders
- • Cryptocurrency (for international clients)
Late Payment Policy
Late payments may incur a service charge of 2% per month. Services may be suspended after 30 days of non-payment. Account termination may occur after 60 days without payment resolution.
6. Termination
Termination by You
- • 30-day written notice for ongoing services
- • Immediate termination for project-based work
- • Payment for completed work before termination
- • Data export assistance within 30 days
Termination by Us
We may terminate your access for:
Post-Termination
Upon termination, your access to services will cease immediately. We will retain your data for 90 days to allow for potential service restoration, after which it may be permanently deleted unless required for legal or compliance purposes.
7. Limitation of Liability and Disclaimers
Service Warranties
What We Guarantee
- • Professional standards and best practices
- • Commercially reasonable efforts
- • Compliance with applicable laws
- • Confidentiality of your information
Disclaimers
- • No guarantee of specific results
- • AI technology limitations
- • Third-party service dependencies
- • Market and business risk factors
Liability Limitations
Our total liability for any claims related to our services shall not exceed the amount paid by you for the specific service in the 12 months preceding the claim. We are not liable for indirect, consequential, or punitive damages.
8. Governing Law and Dispute Resolution
Applicable Law
These Terms are governed by the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts in [Your City], India.
International clients agree to Indian law and jurisdiction.
Dispute Resolution
Step 1: Direct negotiation (30 days)
Step 2: Mediation (60 days)
Step 3: Binding arbitration
Contact: legal@oraclebrain.com
These Terms constitute the entire agreement between you and Oracle Brain Pvt. Ltd. We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.
Compliance Information
Last Updated: September 1, 2025
Oracle Brain Pvt. Ltd. is committed to maintaining the highest standards of compliance, security, and data protection. We adhere to international regulations and industry best practices to ensure the safety and privacy of our clients' data.
Our Commitment
We maintain a comprehensive compliance program that includes regular audits, continuous monitoring, employee training, and adherence to evolving regulatory requirements across all jurisdictions where we operate.
Regulatory Compliance Standards
GDPR
CompliantGeneral Data Protection Regulation
Comprehensive data protection and privacy regulation
Region: European Union
Key Requirements:
CCPA
CompliantCalifornia Consumer Privacy Act
Consumer privacy rights and business obligations
Region: California, USA
Key Requirements:
SOC 2
In ProgressService Organization Control 2
Security, availability, and confidentiality controls
Region: Global
Key Requirements:
ISO 27001
PlannedInformation Security Management System
International standard for information security
Region: Global
Key Requirements:
Compliance Management Processes
Documentation
Comprehensive policy and procedure documentation
Activities:
- Privacy policy maintenance
- Data processing records
- Security procedure documentation
- Incident response playbooks
Risk Assessment
Regular evaluation of compliance and security risks
Activities:
- Data protection impact assessments
- Security vulnerability assessments
- Third-party vendor evaluations
- Business continuity planning
Monitoring
Continuous monitoring and compliance tracking
Activities:
- Real-time security monitoring
- Compliance metrics tracking
- Automated alert systems
- Regular audit schedules
Training
Employee education and awareness programs
Activities:
- Privacy awareness training
- Security best practices
- Incident response training
- Regular compliance updates
Current Certifications
Data Protection Certification
Privacy Authority
Cybersecurity Framework
Security Institute
AI Ethics Certification
AI Ethics Board
Verification
All certifications can be independently verified through the issuing organizations. Certificate copies and compliance documentation are available upon request for qualified business partners and auditors.
Data Protection and Security Measures
Technical Safeguards
- • End-to-end encryption (AES-256)
- • Multi-factor authentication
- • Zero-trust network architecture
- • Regular penetration testing
- • Automated security monitoring
- • Secure software development lifecycle
- • Data loss prevention systems
Administrative Controls
- • Employee background checks
- • Regular security training programs
- • Access control and monitoring
- • Incident response procedures
- • Data retention and disposal policies
- • Third-party vendor assessments
- • Business continuity planning
Compliance and Audit Contact
Compliance Officer
Audit Requests
We welcome audit requests from qualified parties including:
- • Enterprise clients and partners
- • Regulatory authorities
- • Independent security assessors
- • Compliance auditing firms
Reporting Compliance Issues
If you believe there has been a compliance violation or security incident, please report it immediately to our compliance team. We maintain a confidential reporting system and investigate all reports promptly and thoroughly.
This compliance information is updated regularly to reflect current practices and regulatory requirements. For the most current version of our compliance documentation, please contact our compliance team directly.